Shipping policy
Processing Time Orders are processed within 2-5 business days (Monday-Friday, excluding holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times We offer standard shipping on all orders. Estimated delivery times are:
- North America: 10-20 business days
- Europe: 12-25 business days
- Australia & New Zealand: 12-25 business days
- Rest of World: 15-30 business days
Please note that these are estimated timeframes and actual delivery may vary depending on your location, customs processing, and carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order total. We may offer free shipping promotions from time to time.
Order Tracking Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.
International Orders International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery.
Shipping Delays While we strive to meet our estimated delivery times, delays may occasionally occur due to customs processing, weather conditions, carrier issues, or high-volume periods (holidays). We appreciate your patience and understanding.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at hello [AT] vibes.tube within 7 days of the expected delivery date. We will work with you to resolve the issue.
Contact Us For any shipping-related questions, please email us at hello [AT] vibes.tube.